Bank customers warned of fraud amid COVID-19 pandemic
Banks have warned customers about fraud during the COVID-19 pandemic, advising them not to open suspicious emails or click on dubious links sent as email attachments related to the pandemic.
On clicking the link or opening malicious emails or messages, the user’s system could get infected with malware and have its data stolen. (Photo: VNA)
Hanoi (VNS/VNA) - Banks have warnedcustomers about fraud during the COVID-19 pandemic, advising them notto open suspicious emails or click on dubious links sent as email attachmentsrelated to the pandemic.
According to Nam A Bank, as concern over theCOVID-19 outbreak grows, information on the virus and measures to stay free ofthe disease have been sent to bank customers frequently by email, text messageor on social media. Scammers have taken advantage of these activities todeliver malicious emails to customers or use phishing emails to harvest theirpersonal data.
These kinds of malicious emails and textmessages feature subjects and content related to the disease, asking usersto click on attached links. On clicking the link or opening the email ormessage, the user’s system could get infected with malware and have its datastolen, the bank said in a warning to its customers.
In other cases, hackers can steal money byasking users to provide e-banking information.
Maritime Bank’s technical experts said banksnever ask customers to provide their passwords under any circumstances.
Accordingly, bank customers should follow thegiven advice to avoid the ploys of hackers and only access the banks’ officialchannels.
If customers discover their bank card orinternet banking information has been disclosed, they should contact bankhotlines for immediate assistance.
According to a Vietnam Prosperity Bank(VPBank) representative, VPBank sends a one-time password to their customers’registered phone number or email address when they log into theirbank accounts on a new device. Customers should not reveal the code to anyone,especially imposters posing as bank staff, if they receive a code withoutattempting to log in./.
The shift to digital banking has helped banks to provide modern and convenient services to customers, but this has also exposed them to many security risks, experts said at a conference in Hanoi on August 16.
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On clicking the link or opening malicious emails or messages, the user’s system could get infected with malware and have its data stolen. (Photo: VNA) 
