Banks asked to warn customers about money theft from ATMs
The State Bank of Vietnam (SBV) has issued a new circular requiring commercial banks to regularly update customers on the theft of money from ATMs, ensuring smooth ATM operation and preventing card crimes.
Banks recommend customers keep their ATM account information confidential to avoid abuse (Photo: tapchitaichinh.vn)
Hanoi (VNA) - The State Bank of Vietnam (SBV) has issued a newcircular requiring commercial banks to regularly update customers on the theftof money from ATMs, ensuring smooth ATM operation and preventing card crimes.
The circular stipulatesthat banks and payment service suppliers must provide information andco-ordinate with local police agencies and branches of the SBV to ensure ATMsystems operate safely and smoothly and prevent crimes.
Banks must inform police agencies if money is stolen from ATMs and instructcustomers on the safe use of ATMs.
To ensure the ATM system works smoothly, banks need to promptly detect andtroubleshoot problems. In case the machines stop working for more than 24hours, payment service suppliers must inform customers.
Commercial banks must continue to inform customers about measures to preventrisks and frauds when trading online.
Banks recommend customers keep their ATM account information confidential andsecure e-banking accounts including their personal identification number (PIN),one-time password and personal email to avoid having account informationstolen.-VNA
Cyber security is a hot issue globally and in Vietnam, concerns on the subject have been expressed by the Government and departments, especially in the field of banking – finance, said Le Manh Hung, director of the State Bank of Vietnam’s Information Technology Department.
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Banks recommend customers keep their ATM account information confidential to avoid abuse (Photo: tapchitaichinh.vn) 
