Consumer trust crucial in e-commerce: online business forum
How to win consumers’ trust and develop business reputation is one of the major challenges to the development of online business, experts said at the Vietnam Online Business Forum on March 3.
HCMCity (VNA) – How to win consumers’ trust and develop businessreputation is one of the major challenges to the development of online business,experts said at the Vietnam Online Business Forum – VOBF 2017 in Ho Chi MinhCity on March 3.
According to Nguyen Huu Tuan from the Departmentof Electronic Commerce and Information and Communication Technology, Vietnamhas put in place a legal framework to ensure a favourable environment for e-commerce.
However, customers are still concerned aboutrisks when purchasing online, he said, adding that his department has madeefforts to enhance its management capability and strengthened connectionbetween firms and consumers to protect the legitimate rights of online shoppersas well as interests of enterprises.
Nguyen Thanh Hung, President of the Vietname-Commerce Association, highlighted the potential of Vietnam’s e-commercemarket, which is forecasted to grow at between 25-30 percent a year.
He stressed, however, that each firm needs todevelop their own development strategy in order to reap success.
Hung noted that many firms have joined the onlinee-trade aiming for long-term goals, but they only focused on promotion, failingto pay due attention to connecting with customers, developing a supply chain,and investing in information and communication infrastructure.
Meanwhile, Director General of Nielsen VietnamNguyen Huong Quynh underlined the development trend of the online business onthe basis of online connection, urbanisation, consumers, e-payment, and newbusiness models.
Therefore, enterprises in e-commerce should payattention to basic requirements of consumers, instead of merely offeringpromotion or discounts, she said.
Quynh also advised firms to develop their brandnames to improve their competitiveness, while connecting with partners tosupport each other.-VNA
Small and medium-sized enterprises (SMEs) are encouraged to promote brand building and e-commerce development to enhance competitiveness at a recent workshop on e-commerce in southern Can Tho City.
HCM City and Hanoi continue to lead Vietnamese localities in e-commerce, The Vietnam E-commerce Association (Vecom) announced at the 2017 Vietnam Online Business Forum in Hanoi last week.
With the current trading band of +/- 5%, the ceiling rate applicable for commercial banks during the day is 26,276 VND/USD and the floor rate 23,774 VND/USD.
Effective from the date of signing on June 18, the decision halts procedures outlined in the 2005 Memorandum of Understanding (MoU) between the governments of Vietnam and Laos on the initial implementation of the Greater Mekong Subregion (GMS) Cross-Border Transport Facilitation Agreement at the Lao Bao–Densavan border gate.
The event aimed to update businesses on new regulations and compliance requirements regarding US tax, trade, and customs policies, while offering practical solutions to facilitate exports amid shifting trade dynamics.
The festival marks a significant milestone in promoting the brand, value, and legacy of traditional fish sauce - a product deeply rooted in the island’s identity and history spanning over 200 years.
According to Mastercard data, Vietnam has recorded a remarkable 92% compound annual growth rate (CAGR) in contactless transaction volume from Q4 2022 to Q4 2024.
Tuan expressed his confidence that LH, with its expertise and experience, would swiftly implement the urban area project, contributing to a modern urban landscape for the province.
With its strategic location, abundant workforce, and modern infrastructure, Vietnam holds significant potential to become a leading centre for power and electronics production in the region and the world.
The renewable energy workforce training and development centre, invested by Germany's GEO Group, is expected to be a cornerstone in shaping Binh Dinh as a renewable energy and innovation hub in central Vietnam, meeting the growing demand for skilled technical personnel in offshore wind, solar farms, and green hydrogen projects.
A notable trend is the shift toward satellite regions. With land scarcity and soaring prices in Ho Chi Minh City and Hanoi, investors are eyeing provinces like Hung Yen, Bac Ninh, and Hai Phong, which are benefiting from improved technical infrastructure and transport connectivity.
To further strengthen private-sector innovation, Bac Ninh plans to accelerate administrative reforms, build a digital, service-oriented government, and develop an integrated innovation ecosystem that connects businesses with domestic and international institutions, universities, and experts.
The participation of H&M, one of the world's largest fashion corporations, in Vietnam International Sourcing 2025 in Ho Chi Minh City in early September is considered a special highlight, opening up many cooperation opportunities for Vietnamese businesses in the fashion, textiles and sustainable supply chains.
This latest order builds on a previous agreement signed at the Singapore Airshow last year for 40 engines, bringing the total number of Trent 7000 engines ordered by the airline to 80.
Minister of Industry and Trade Nguyen Hong Dien acknowledged that despite concerted efforts by ministries and local authorities in combating fake and substandard goods, the situation remains highly complicated, attributing the persistent challenges to high profits luring numerous participants, increasingly sophisticated violations, limited resources within enforcement agencies.
The group also placed among the Top 5 energy companies in Southeast Asia and secured the top spot among the largest Vietnamese enterprises featured on the list.
The zone will cover 1,881 ha, comprising functional areas for production, logistics, trade and services, digital technology industry, information technology, and innovation.
Shoppers at a supermarket. (Photo: VNA) 
