The Vietnam Competition and Consumer Authority has worked with related parties to research and collect information to clarify the matter of Grab Vietnam Company Limited applying a hot weather surcharge.
Hanoi (VNS/VNA) - The Vietnam Competition and ConsumerAuthority has worked with related parties to research and collect informationto clarify the matter of Grab Vietnam Company Limited applying a hot weathersurcharge.
Specifically, Grab has announced the surcharge application toservices of GrabBike, GrabFood, GrabMart and GrabExpress in Hanoi, Ho Chi MinhCity and some other areas in Vietnam from July 6.
The hot weather surcharge is applied when the outdoor temperaturein a specific time frame reaches 35 Celsius degrees or higher.
Grab affirmed that 100 percent of the revenue (after tax) fromthe surcharge is reserved for Grab's driver partners.
However, due to limitations in system setup, especially in automaticallyseparating and dividing the revenue to account for 100 per cent of the revenue(after tax) from this surcharge to the driver partner, Grab stopped applyingthe surcharge from July 7.
Grab has completed transferring all revenue from the surcharge ofhot weather after deducting value added tax to its driver partners by the endof July 29.
If added directly to the fare, the hot weather surcharge or otherfees and surcharges applied by Grab will change the total fare payable bycustomers, so it must fully inform customers before use according to theprovisions of the law on consumer protection.
To maintain a fair and healthy competitive environment and protectthe interests of consumers, the Vietnam Competition and Consumer Authorityrequested Grab and businesses to review policies, business activities andcompetition, ensure strict compliance with the provisions of the law oncompetition and protecting the interests of consumers./.
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