HCMCity (VNA) – Ho Chi Minh City has made continuous efforts inadministrative reform over the past time, with public satisfaction considered agauge of operational efficiency.

Witha population of 9 million, it is estimated that each local public servant is responsiblefor serving 690 people.

Lastyear, the city’s Public Administration Reform Index (PAR Index) reached83.56/100 points, ranking seventh among 63 cities and provinces, up 3 places ascompared with 2018.

Despitethe upgraded PAR Index in general, the southern largest economic hub experiencedlower component indexes in management, administrative apparatus reform,personnel quality improvement, public financial reform, administrativemodernisation and administrative impact on the public.

Asfor the Provincial Governance and Public Administration Performance Index (PAPI),HCM City was among 16 cities and provinces recording high average marks in 2019,with six increased indexes, covering public participation at the grassrootslevel, transparency, accountability responsibility towards the public,corruption control, public administrative procedures, public service supply ande-governance.

Thecity’s Provincial Competitiveness Index (PCI) during 2016-2019 slid from theeighth position to the 14th place due to its weak performance inmarket integration, transparency, time cost, corporate support and labourtraining.

Tofurther raise the PAR Index, Vice Chairman of the municipal People’s Committee NgoMinh Chau asked departments and agencies to review limitations to put forthspecific solutions.

ThePeople’s Committees of districts must publicise the progress and outcomes ofadministrative reform at the communal level, while intensifying inspection overthe implementation of administrative reform tasks, focusing on personnelaffairs, he said.

Apartfrom responding to petitions regarding administrative procedures submitted byindividuals and organisations, the city will speed up the disbursement ofpublic investment.


Toimprove the PAPI, the city will adjust and supplement tasks for departments andagencies, and trace the cause of low component indexes in order to set forthtimely measures.

Inaddition, it will maximise information technology applications to furthersupport businesses, and build mechanisms and policies to attract talents andraise education quality, thus improving the PCI.

Atthe same time, the city will continue to carry out the project on developingthe supporting industry and put into use the facilities under the first phaseof the scheme on building a smart city during 2017-2020 with a vision to 2025.

Thecity targets IT applications in all units, and will promote the role of leadersin administrative reform, and effectively implement the one-stop-shop model inconstruction, land, education and health care sectors.

Accordingto a survey last year, 92 percent of the respondents said they were satisfiedwith the behavior of civil servants of the municipal Department of Planning andInvestment, while the rate for the municipal Department of Construction, thePeople’s Committees of District 1, District 12 and Hoc Mon district were 93percent, 92 percent, 91 percent, and 83 percent, respectively.

Therate of those who are not satisfied with the handling of public administrativeprocedures in the Department of Planning and Investment, the Department ofConstruction and the People’s Committee of District 1 was between 4-10 percent.

Meanwhile,the rate for the People’s Committees of District 12 and Hoc Mon district are 12percent and 25 percent, respectively.

Thesurvey was carried out in five units through 1,200 questionnaires collectedfrom the list of people and organisations that completed their administrativeprocessing request in the first quarter of 2018.

Underthe Government’s Resolution No.68/NQ-CP on the promulgationof a programme onthe reduction and simplification of provisions related to business activitiesduring the 2020-2025 period, Vietnam aims to cut and simplify 20 percent ofregulations and 20 percent of costs related to business activities by 2025./.