Hanoi plans to put up kiosks at hospitals for people to lodge complains or their dissatisfaction about health check-ups and treatment quality via a software.
An eye doctor at Hanoi Eye Hospital No 2 examines a patient. Illustrative photo. (Source: VNA)
Hanoi (VNA) — Hanoi plans to put up kiosksat hospitals for people to lodge complains or their dissatisfaction abouthealth check-ups and treatment quality via a software.
These complaints and opinions will then be sent to themunicipal Department of Health, according to deputy director of the departmentTran Thi Nhi Ha.
People will use the software installed at these kiosks andtick on what they feel satisfied or dissatisfied with, relating to healthcheck-ups and treatment services at hospitals in the city, and the departmentcan know immediately how many complaints each hospital receives from patientseach day, she said.
For example, patients can assess the time they have to waitfor a health examination, the payment method, fees charged and the attitude ofmedical workers towards patients.
The move is aimed at improving the quality of healthservices, thus helping to increase patients’ satisfaction, she said. Increasedsatisfaction from patients means the hospitals would have more patients and moreincome, she added.
|According to a survey by the health department, up to 96 percent of surveyed patients were satisfied with the services of local healthestablishments and attitudes of medical workers in 2017.
However, Ha said the figure did not reflect the reality ofthe whole picture of the city’s health sector.
Therefore, the department will install kiosks equipped withsoftware to provide more opportunities for patients to review or comment onhealth services at hospitals more objectively and proactively. The move will beseriously implemented to force hospitals to renew and improve the quality oftheir health services, Ha said.
The Ministry of Health in 2016 issued a set of criteria toassess hospitals on improving services and increasing patient satisfaction.
The 83 criteria were tested over a three-year basis.
Nineteen of the criteria were related to patient care, 14 toworkforce development, 38 to professional quality, eight to quality improvementand four to professional knowledge.-VNA
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An eye doctor at Hanoi Eye Hospital No 2 examines a patient. Illustrative photo. (Source: VNA) 
