HCM City strives to improve administrative services
Ho Chi Minh City’s People’s Committee has set a target of having more than 80 percent of local residents and organisations satisfied with public administrative services by 2020.
A resident fills out a survey at the office of the People’s Committee of District 1 in HCM City. (Photo: www.sggp.org.vn)
HCM City (VNA) – Ho Chi Minh City’s People’s Committee has set a target of having morethan 80 percent of local residents and organisations satisfied with publicadministrative services by 2020.
It also aims to achieve an 80 percent satisfaction level forhealthcare and educational services by 2020.
The targets are part of the city’s implementation of theNational Assembly’s Resolution No 54 on piloting special policies for HCM City.
To help the city develop rapidly and sustainably until 2020,the municipal authorities aim to improve administration in finance, land andhuman resources.
The People’s Committee said that reform of administrativeprocedures has been conducted closely in all localities at all levels, withfocus on simplifying administrative procedures in land management andconstruction.
The city has set up a working group headed by the chairman ofthe People’s Committee to handle procedures regarding investment.
Implementation of one-door and one-stop-shop policies, andregistration and return of administrative records through postal services havebeen carried out.
Attention has also been paid to improving the quality ofcadres and officials to achieve efficiency in state management activities.
However, a survey showed that the city failed to meet itstargets for administrative reform in the 2016-2020 period.
The level of residents and organisations’ satisfaction withadministrative services and public services did not increase significantly.Reforms of administrative procedures still had many shortcomings.
As a result, the People’s Committee will continue to surveycitizens’ and enterprises’ satisfaction with public administration to rectifylimitations in a timely manner. The city will also increase the use of IT ine-government.
The People’s Committee has suggested that the People’sCouncil and Vietnam Fatherland Front Committee become more involved in theinspection of and feedback about administrative reform.-VNA
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A resident fills out a survey at the office of the People’s Committee of District 1 in HCM City. (Photo: www.sggp.org.vn) 
