Quang Ninh hastens administrative reform up to public expectations
Chairman of northern Quang Ninh province Nguyen Duc Long has directed building and operating the local e-government up to public expectations, which has saved tens of billions of dong.
Quang Ninh (VNA) – Chairman of northern Quang Ninh province Nguyen Duc Long has directed building and operating the local e-government up to publ🍨ic expectations, which has saved 40 percent of time and tens of billions of dong.
In March 2014, the province put into operation a provincial public administration centre specialised in receiving and handling administrative procedures, which has so far dealt with more than 90 percent of procedures from 24 departments and agencies.
A year later, it inaugurated 14 similar ones at the district, communal and city level in localities, which allow for downloading and filing documents to send to concerned parties via post – known as second-grade service.
Upward 80 percent of procedures were filed and submitted online – or third-grade service, with the results being released at the provincial administrative centre. This kind of service was launched in 15 departments, agencies, Ha Long and Cam Pha cities, and Quang Yen township on July 1. As many as 228 files have so far been submitted online.
Ngo Quang Hung, Deputy Director of the provincial public administration centre, said in the first 10 months of this year, the centre at all levels received 20,000 files, more than 97 percent of which were handled ahead of schedule.
In 200 questionnaires sent to businesses, over 99 percent of respondents praised the open and fast handling of procedures by friendly and professional staff.
Up to 96 percent of surveyed individuals and businesses were satisfied with the service quality at the provincial centre.
The district-level centres endeavor to satisfy 95 percent of local citizens.
In the second stage of the provincial e-government scheme for 2017-2020, Quang Ninh targets supplying online public services from the third grade above, ensuring openness and transparency.
In order to achieve such goal, the province will adopt more technological advances in internal activities, improve the operating efficiency of State agencies and training of IT staff, as well as raise public awareness of e-government administration.-VNA
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Illustrative image (Source: VNA)
