Hanoi (VNS/VNA) - Hanoi is working to improve public administrativeservices by operating online and simplifying procedures to better meet thedemands of its residents.

Cau Giay district is among the best.

Do HaiNam, a resident of Trung Hoa ward in Cau Giay district, said he recentlyvisited the ward's People’s Committee register his baby’s birth and was reallysurprised. “It’s much more convenient than before,” he said.

He wastold to fill in an electronic document following the instructions of anadministrative staff member and just press submit to finish.

Then thestaff member would receive the e-document and arrange a date to collect thebaby’s birth certificate, he said.

“It’ssimpler than I thought,” he added.

Peoplecan even fill in the e-document at home with a smartphone or aninternet-connected computer, he said. In the past, people had to visit the wardand queue before filling in paper forms.

Nguyen Hai,Vice Chairman of the Trung Hoa People’s Committee, said the online publicadministrative services helped save time for residents.

With theonline service, they only had to come to the committee once instead of two orthree times as before, he said.

It wasestimated that the committee received 1,651 e-documents in the first sevenmonths of this year, he said. It accounted for about 20 percent of the totaldocuments the committee received.

Onlineservices now mainly work for young people. Elderly people still had to come tothe ward to undertake procedures with help from administrative staff, he said.

NguyenMinh Hien, head of the Home Affairs Office of the district, said only 10 percentof people reportedly filled in e-documents at home now and they were mostlyyoungsters.

Therefore,the district was boosting dissemination of online public administrativeservices in local high schools in an attempt to raise the ratio in the nearfuture, he said.

Phan ThịThu Ha, chief of the office of the district People’s Committee, said thanks toonline services, documents that required cooperation among relevant units werehandled within one day instead of two or three days.

It helpedto shorten time and save expenses for the committee, she added.

Initialresults

Chairmanof the Hanoi People’s Committee Nguyen Duc Chung said the city had simplified304 administrative procedures in the past three years. Some 298 administrativeprocedures were abolished in the first six months of this year.

Nguyen DinhHoa, deputy director of the city’s Home Affairs Department, said because ofadministrative reforms, the Public Administration Reform (PAR) Index rankedsecond nationwide while the Satisfaction Index of Public Administration Service(SIPAS) increased by 16 ranks last year.

Furthermore,Hanoi is the leading locality in the country in handling procedures for onlinebusiness registration.

Mac QuocAnh, Vice Chairman of Hanoi Small-and-Medium Sized Enterprises, said it was thehighlight of administrative reform since 2018.

Statisticsof the city’s Investment and Planning Department showed that the city hadissued registration certificates for 25,187 businesses in 2018, three percenthigher than in 2017. In the first six months of this year, the city had issuescertificates for 13,630 businesses, nine percent higher than the same periodlast year.

Nguyen ManhQuyen, Director of the Investment and Planning Department, said the departmentwould continue providing online registration services for businesses.-VNS/VNA