Hanoi launches telephone switchboard to improve tourism services
The Department of Tourism of Hanoi, in cooperation with the Vietnam Post and Telecoms Group (VNPT), launched the new telephone switchboard 1800556896 to receive inquiries on the city’s tourism on October 24.
Hanoi (VNA) – The Department of Tourism of Hanoi, in cooperation with the Vietnam Post andTelecoms Group (VNPT),launched the new telephone switchboard 1800556896 to receive inquiries on thecity’s tourism on October 24.
The switchboard,which operates 24/7, is designed to promptly provide information on Hanoi’stourism for visitors. It also handles feedback on travel agencies and tourismactivities to improve the quality of the services, ensuring tourists’ safetyand rights.
Since 2013,the hotline of the city’s tourism sector has handled inquiries and providedinformation for more than 20,000 domestic and foreign visitors.
Thehotline also helped to prevent overcharging and regain stolen property fortourists, maintaining the Hanoi’s images as a friendly city.
Directorof the department Tran Duc Hai noted that as Hanoi has recorded increasingnumber of visitors, the switchboard is necessary towards sustainable tourismdevelopment of the city.
As of theend of September 2018, Hanoi welcomed nearly 20 million tourists, including4.45 million foreigners.
Most ofthe foreign holidaymakers to the city come from Asia countries, particularlythe Republic of Korea and Japan, as well as those in Europe such as the UK,France, Germany and Norway, among others.-VNA
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Since President Ho Chi Minh founded Thanh Nien (Young People) newspaper in 1925, the Vietnamese revolutionary press has become the voice of the people. During the resistance war against the colonialists, journalists took great personal risks to inspire patriotism and the will of rising up against foreign invaders.
The total investment exceeded 319 billion VND (12.2 million USD), including over 261 billion VND from the state budget and 57.5 billion VND mobilised from businesses, organisations, and individuals.
At the launching ceremony (Photo: VNA) 
