The digital space at the Temple of Literature in Hanoi provides visitors with many new experiences. (Photo: VNA) This is part of the administrative reform and digital transformation plan,which aims at providing new experience on online public services for visitorsand promoting tourism in the city.
The department will expand the tourism sector’s data management system andupdate the agricultural tourism database. It will also enhance the use ofinformation technology in promoting the image of the capital to domestic andinternational tourists.
Currently, the department is gradually improving the infrastructure to meet theneeds of implementing the city's digital government, complying with the networkconnectivity model issued by the Ministry of Information and Communications. Itis also developing the Internet of Things infrastructure to serve smart tourismapplications in the city.
The department will continue to implement tourism database software andexpedite the progress of data digitisation synchronised with the city’sinformation systems and tourism databases.
The results of administrative procedures will be digitised, and thedepartment's e-portal will be upgraded to ensure connectivity for tourists andresidents to access and regularly update tourism activities during majorholidays of the capital and the country.
Dang Huong Giang, Director of the city's department, said they had requestedresources from the city People's Committee to implement administrative reform,digital transformation, and enhance data connectivity utilisation.
In administrative reform work last year, the department implemented two innovativemodels, including QR code usage to increase convenience for those using smartmobile devices to access and perform administrative procedures and onlinepublic services; and an information support and consulting service 24 hours aday via the hotline 1800.556.896 to promptly receive feedback andrecommendations from tourists.
In 2023, the department supported 772 tourists and handled 32 feedback andrecommendations from domestic and international tourists.
The implementation of administrative reform has contributed to promoting thegrowth of Hanoi's tourism industry. In 2023, the capital was once againhonoured by international tourism organisations with the award for the world'stop city destination for short vacations, presented by the World TourismOrganisation.
Last year, Hanoi’s Department of Tourism was also honoured to be nominated forand received the award for the leading tourism management agency in Asia,making it the second consecutive year that Hanoi's tourism has been selected asone of the ten outstanding events of the city.
The capital city's tourism department aims to attract approximately 26.5million tourists this year, representing a 10.4% increase compared to the 2023estimate./.
VNA
