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Quality of administrative procedure settlement systems announced

The Ministry of Information and Communications (MIC) on July 11 announced the quality evaluation system for information systems handling administrative procedures at the ministry and provincial levels for 2024.
Administrative procedures have been digitalised across public service platforms, contributing to streamlined and transparent processes for citizens. (Photo: VNA)
Administrative procedures have been digitalised across public service platforms, contributing to streamlined and transparent processes for citizens. (Photo: VNA)

Hanoi (VNA) - The Ministry of Information and Communications (MIC) on July 11 announced the quality evaluation system for information systems handling administrative procedur🎃es at the ministry and provincial levels for 2024.


According to the MIC National Digital Transformation Agency, the evaluation results of these information systems provide a basis for ministries, sectors, and localities to clearly understand the current situation, and identify existing shortcomings and limitations, thus taking solutions to enhance ✅the quality and efficiency of online public services in the coming time.


Accordingly, 84 systems of ministries, sectors and local🦹ities were scored on a scale of 100, with six groups of criteria including function, structure, layout; performance; information security; convenient access to information; connection to the system monitoring and measuring the level of supply and use of digital government services - EMC.

After being evaluated, the systems are divided into five levels with a total score from high to low including A (from 90-100 points ); B (from 80-89 points); C (from 65-79 points); D (from 50-64 points) and E (under 50 points).


The res♚ults reveal that the average score for ministries and sectors is 43 out of 100 points, while that of 63 provinces and centrally-run cities ܫis 63.

Among the 21 ministries and ministerial-level agencies, none scores A and B; five reach C, including the Ministries of National Defence, Public Security, Transport, Planning and Investment, and Information and Communications. The Ministry of Education and Training is ranked D, while 15 remaining ministries and branches are at E. Meanwhile, no local information systems reach A or B. There are 39 localities achieving C; 24 localities D; and nine E (Gia Lai, Dong Nai, Thanh Hoa, Binh Thuan, Dong Thap, Khanh Hoa, Vinh Long, Hau Giang and Phu Yen). The MIC assessed that generally, the function scores of information systems handling administrative procedures at the ministry and provincial levels in 2024 are not high, averaging 30 out of 50 points. Many functions are either lacking or exist but do not fully meet requirements./.
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#administrative procedure settlement systems #Ministry of Information and Communications #EMC #digital government services #egovernance Vietnam

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