Vietnam Airlines disinfects its airplane at the end of each working day. (Photo: VNA)
Hanoi (VNA) – National flag carrier Vietnam Airlines will apply level-2pandemic prevention standards on all of its domestic flights from May 11.
Accordingly, the carrier will strictly examine passengers’ mandatory healthdeclaration and body temperature before boarding, while refusing to transportthose with abnormal health symptoms and installing disinfection mats at boardinggates.
Besides, separate cars will be arranged to transport crew members at theairport and between airports and cities.
The airline will ensure that the crew and passengers wear face masks throughoutflights, provide anti-bacterial wipes for passengers, disinfect the airplanesat the end of each working day, and do the periodic maintenance work on theHEPA filters.
In the context of complicated COVID-19 developments, Vietnam Airlines willenhance support for its customers, and adjust schedules of domestic andinternational flights.
From May 10, Vietnam Airlines’ customers can cancel bookings, change flightdates or refund tickets on its website www.vietnamairlines.com.
Customers can get a refund in the form of Travel Voucher with 100 percentrefund value. Waived refund fee applies to passengers who do not cancel orcancel their seats within three hours before flight time.
For further support, passengers should contact Vietnam Airlines’ officialFacebook at www.facebook.com/VietnamAirlines,customer service 1900 1100 or ticket offices nationwide./.
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Vietnam Airlines disinfects its airplane at the end of each working day. (Photo: VNA) 
