Most people interviewed in a recent survey said that only 50 percent of rest rooms at hospitals in Vinh Phuc, Phu Tho, Thanh Hoa and Binh Dinh provinces were satisfactory.
Guiding local residents to address administrative formalities (Illustrative image. Source: VNA)
Most people interviewed in a recent survey said that only 50 percent of rest rooms at hospitals in Vinh Phuc, Phu Tho, Thanh Hoa and Binh Dinh provinces were satisfactory.
The survey was interviewed over 5,400 individuals, businesses and organisations in the four provinces between 2014-15.
And less than half the patients in those hospitals said drinking water was available, but 70 percent were satisfied with the situation.
In Vinh Phuc and Binh Dinh, 30 percent of patients had to share beds, but most were content with their treatment and hospital facilities.
The comments were contained in a survery backed by the World Bank and presented at a national conference in Da Nang on August 27 on using feedback to provide better services. Representatives from 30 provinces and cites in Vietnam attended.
The survey assessed four aspects of service delivery - accessibility, responsiveness, cost of services and feedback mechanisms. It also aimed to provide information for improved service supply and laying the groundwork for further research in Vietnam.
Chairman of Phu Tho People's Committee said it was the first time feedback had been used to help service delivery. "We found the findings to be very helpful," he said.
"Based on those findings, we can take specific actions to improve our public services."
A survey in Phu Tho province showed that 50 percent public servants still harassed residents seeking information about public procedures and provided explanations that were not clear.
Fifty percent of respondents said that public procedures were too long.
The four provinces were actively involved in the decision-making and administration of the surveys. Provincial and agency staff were trained in undertaking user surveys so that they can conduct similar research in the future.
World Bank's senior governance specialist Soren Davidsen said all four provinces had incorporated funding for future surveys into their annual budget to ensure the process would continue.
Da Nang has seen the most rapid local development in Vietnam. This has been accompanied by comprehensive reform of public administration.
The province has greatly improved its ranking under the Provincial Governance and Public Administration Performance Index. Ranked eleventh out of the 63 provinces in 2011, it is now in second place.
The city launched online public evaluations on administrative procedures at 56 communes, precincts and departments throughout the city.-VNA
Ho Chi Minh City officials expect that responses from a survey this month on citizens' assessment of public services will help them identify problem areas that need to be corrected.
The Ho Chi Minh City People’s Committee has asked the Department of Home Affairs and local authorities in all the 24 districts citywide to launch surveys on the citizen satisfaction indices over six categories of public administration services, according to local reports.
Residents’ satisfaction about most local public services in Ho Chi Minh City was rated as above average, according to results of a recent survey by the municipal People’s Committee.
The Ministry of Home Affairs has developed the Satisfaction Index of Public Administration Services to measure satisfaction with public services, Deputy Minister Nguyen Tien Dinh has said.
The satisfaction index of public administration services reflecting the levels of individual and organisational satisfaction with some public administrative services will be released this October, said a conference in Hanoi.
Vietnamese Consul General in Fukuoka Vu Chi Mai highlighted the growing demand for Vietnamese workers in Kyushu, especially in Fukuoka, Oita, and Saga prefectures. Currently, the region employs about 35,000 Vietnamese manual workers and over 5,000 IT engineers.
In Vietnam’s case, she said, President Ho Chi Minh demonstrated his strategic vision by founding the revolutionary press a century ago. The late leader understood the press's role not only as a means to reflect the country’s realities but also as a powerful tool to strengthen national unity and inspire the resistance wars and national construction process.
In recent interviews granted to the Vietnam News Agency (VNA)'s reporters in Mexico, prominent figures reflected on the press’s legacy and its global influence.
VietnamPlus e-newspaper of the VNA clinched an A prize in the “Outstanding Press Product” category for its immersive 3D multimedia project, “Epic of Reunification,” a groundbreaking blend of storytelling and technology. The VNA won another A prize for its eye-catching exhibition booth.
Today, the press for foreign service has evolved into a distinct, irreplaceable force, bridging Vietnam with the world and portraying a nation that is stable, peace-loving, and fully integrated into the international community.
At a review conference held on June 21, Deputy Minister of Construction Nguyen Van Sinh praised the province’s scientific, coordinated, and flexible approach. He noted that the early completion reflects the strong commitment of local authorities, the business community, philanthropists, and residents in improving housing conditions for disadvantaged groups.
The VNA delegation, led by General Director Vu Viet Trang, actively participated in the event, engaging in both professional and diplomatic activities.
In the context where AI dominates and produces vast volumes of content, the only sustainable path forward for journalism is to focus on high-quality content and core values. Journalism must redefine its mission - not to report the fastest, but to provide the most profound and trustworthy value.
Granma and the VNA have great potential for cooperation, especially in sharing content regularly, so that VNA products are published on Granma platforms and vice versa, thereby helping Cuban and Vietnamese people access true information and gain a deep understanding of each other's country and people.
During his stay in China’s Guangzhou city from 1924 to 1927 to prepare for the establishment of a Communist Party to lead Vietnam’s revolution, President Ho Chi Minh founded “Thanh nien” newspaper and released its first issue on June 21, 1925.
Vietnam and Cambodia are hoped to strengthen their robust collaboration across various sectors, particularly in resolving remaining border issues to transform the border area into a zone of peace, friendship, cooperation, and development.
The strategic product, managed and operated by the Vietnam News Agency Digital Media Centre (VNA Media), is an official channel for popularising the Party and State’s information and documents as well as delivering mainstream and trustworthy news to both domestic and international audiences through various kinds of multimedia formats.
Since President Ho Chi Minh founded Thanh Nien (Young People) newspaper in 1925, the Vietnamese revolutionary press has become the voice of the people. During the resistance war against the colonialists, journalists took great personal risks to inspire patriotism and the will of rising up against foreign invaders.
The total investment exceeded 319 billion VND (12.2 million USD), including over 261 billion VND from the state budget and 57.5 billion VND mobilised from businesses, organisations, and individuals.
The Mekong Delta province of Tien Giang is intensifying efforts to combat illegal, unreported and unregulated (IUU) fishing as part of the country’s goal of having the European Commission’s “yellow card” warning lifted.
Throughout its 80-year history, the VNA has remained at the forefront of information dissemination. It has consistently delivered timely, accurate, and objective reports on both domestic and international events, serving the Party’s leadership, the State’s management, and the public’s demand for official news.
With strong support from local authorities, businesses, organisations, and residents, the province has successfully built or repaired 10,707 homes for disadvantaged households, including war veterans, families of martyrs, ethnic minority people, and low-income residents.
Throughout its resistance against colonialists and imperialists, Vietnam developed a revolutionary press that has served as a benchmark for just and legitimate causes worldwide.
Founded in 1842, the Vienna Philharmonic is regarded as a cultural ambassador of Austria, with prestigious conductors like Mahler and Karajan who shape its legacy. Its New Year’s Concert, broadcast to over 90 countries annually, stands as a global symbol of classical music excellence.
Guiding local residents to address administrative formalities (Illustrative image. Source: VNA)
